Last Updated 11.21.2014
When you access or use the Site, we may collect two types of information: (1) personally identifiable information; and (2) information that is not personally identifiable. Allevion will only share your personally identifiable information with third parties as outlined herein or as otherwise permitted by law.
Use of Personally Identifiable Information
Personally identifiable information includes information that identifies you personally, alone or in combination with other information available to us. Examples of personally identifiable information may include an individual’s name, address, telephone number, email address, and credit card information.
As part of the standard operation of the Site, you may submit personally identifiable information. For example, when you create an account or register for our service, or fill out a Consultation Request Form, you may provide personally identifiable information. Should you attempt to communicate with us via the Site or via email, you may provide us with personally identifiable information. In addition, you may, at your option, provide additional personally identifiable information about yourself. When you visit the Site, however, you are not required to create an account with the Site or provide any personally identifiable information.
If you email us, we may keep your message, email address, contact information, and other personally identifiable information.
Allevion may use personal information for a number of purposes such as:
- To provide you with service via the Site, including customizing your experience on the website;
- To provide you with service, including human attendant and call center support;
- To contact you when necessary, including responding to your requests;
- To communicate with insurance carriers whose information you provide;
- To communicate with third parties involved in providing you with financial protection in the event of complications
- To communicate with payment assistance partners who may be working with you, your employer, other parties, and/or us.
- To share user information with other users at your direction;
- To contact you with information and promotional materials and offers from us as well as from our affiliates, partners and other third parties, if you have agreed to receive such communications;
- To process a transaction as requested by you via the services on the Site;
- To administer the Site, monitor its usage, and diagnose problems with it;
- To remember you when you return to the Site, so that you don’t have to re-submit information and preferences;
- To protect a third party’s health, safety, or welfare;
- To protect the security or integrity of the Site and our business; and
- As otherwise necessary or useful in connection with Allevion’s operation of our services and business.
In addition to the examples above, Allevion may use third-party storage or service-provider companies to perform some functions related to Allevion’s services, including the processing and maintenance of data and email. Allevion may also combine personally identifiable information with other information received from you, whether online of offline, or from other sources.
Allevion may sell, transfer, or otherwise share some or all of our assets, including your personally identifiable information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
From time to time, Allevion may allow posting on our website (e.g., chat rooms, social media applications, etc.). You have the option not to post personally identifiable information in publicly available portions of the Site. If you submit personally identifiable information in a public portion of the Site, that information will be visible and available for access by visitors.
We have the right, but not the obligation, to: (1) retain your personally identifiable information for as long as your account is active or as needed to provide you services or access to or use of the Site; and (2) retain and use your personally identifiable information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Use of Non-Personal Information
Non-personal information includes information that is used in the aggregate such as your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site, the referring web page, pages visited, location, your mobile carrier, device and application ID’s and other click-stream data.
- Customizing your Site experience by recording your preferences;
- Tracking the paths of visitors to better understand the resources visitors want;
- To prepare reports regarding Site use, activity, and statistics;
- To provide you with customized content and advertising and for various products or services; and
- For marketing, product development, and research purposes;
We have the right, but not the obligation, to retain your non-personal information whether your account is active, inactive, or deactivated.
Allevion and the Site provide our users access to a network of highly qualified surgeons and medical providers. Through the offering of those services, you may provide health and medical information protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic and Clinical Health (HITECH). To understand our practice related to disclosure of protected health information under HIPAA and HITECH, please review our HIPAA Policy.
Cookies and Other Technology
Allevion may use “cookies” and other technologies such as pixel tags and web beacons.
Cookies are alphanumeric identifies in the form of text files that are inserted and stored by your Web browser on your computer’s storage device. These technologies tell us which parts of our Site you have visited, limit the number of times you see an offer, help us better determine which offers you may like to see, or to alert you to software compatibility issues. They are also used to analyze and improve our Site’s design and functionality.
If you choose to delete cookies from your device or block them from being stored on your device, please note that the full functionality of the Site may not be available to you.
“Web beacons” are images embedded in a Web page or email for the purpose of measuring and analyzing Site usage and activity. Allevion, or third party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve Site.
Do not Track
Certain browsers have settings that allow you to turn on a “Do Not Track” (“DNT”) feature. Allevion does not currently respond to web browser DNT signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services.
Children’s Personally Identifiable Information
We do not direct the Site to nor do we knowingly collect any personally identifiable information from children under 13 (“children’s personally identifiable information”). Children under the age of 13 are specifically requested to not provide any personally identifiable information through this Site. If you become aware that a child has provided us with personally identifiable information without parental consent, please contact us at [email protected]. If we become aware that a child under 13 has provided us with personally identifiable information, we take commercially reasonable steps to remove such information and terminate the child's account.
Email Communications from Allevion
Allevion maintains email lists to keep interested parties informed about our company, events, products, support, and more. We do not sell the addresses on our list, but we may make information available to specific business partners, sponsors, or service providers. For example, Allevion may work with an independent call center and marketing agency to assist in delivering services and information to its customers and others.
Users may voluntarily request to join our mailing lists by signing up or opting in through a form on our Site. To be removed from an Allevion mailing list, simply contact us. Opting out in this manner will not end transmission of service-related emails, such as email alerts.
Changing or Deleting Your Information
If your personally identifiable information changes, you may correct that information by logging into your account and updating the personally identifiable information or by sending an email message to [email protected] and putting the word “UPDATE” in the subject line of the message. If you desire to cancel your account, please go to your account and follow the instructions to delete that account.
When you request cancellation of your account, your personally identifiable information will be deleted, except we reserve the right to maintain your name and email address in order to communicate with you should that need arise. Archival copies of your account information that exist within our back-up system will be deleted in accordance with our normal back-up expiration schedule. Following cancellation or termination of your account, Allevion may continue to utilize de-identified and anonymized historical data associated with your use of the Site and Allevion’s products and services.
Your personally identifiable information will generally be stored in our databases or databases maintained by Allevion or our service providers. Most of these databases are stored on servers located in the United States. Allevion may use third-party storage or service-provider companies to store your personally identifiable information, some of which may be outside of the United States.
We have taken certain physical, electronic, contractual and administrative steps to protect the confidentiality, security, and integrity of your personally identifiable information. For example, when you register for the Service, Allevion may require a password from you for your privacy and security. This password is stored in an encrypted fashion on our systems.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security. It is your responsibility to maintain the confidentiality of your Site account information. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.
If you have a security related concern, please contact Allevion support.
EU and Swiss Safe Harbors
Allevion’s Site operated in the United States and is subject to United States law. Any personally identifiable information that you provide to Allevion is being provided to Allevion in the United States and may be hosted on United States servers. You consent to the transfer of your personally identifiable information to the United States. If you are accessing the Allevion’s Site from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
Allevion complies with the U.S. - EU Safe Harbor Framework and the U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of Personal Information from European Union member countries and Switzerland. Allevion has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
Allevion has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed Allevion, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Links to Other Websites and Services
We constantly update the features of the Site to better serve you and all our customers, so this policy may also be revised from time to time. Allevion may modify this policy without advance notice and any modifications are effective when they are posted here. The date last revised appears at the bottom of the Policy. Changes take effect immediately upon posting.
By using the Site, you indicate your understanding and acceptance of the terms of the policy posted at the time of your use. If you have any questions, please contact us at your convenience.